AirDroid Remote Support

This application allows you to provide remote assistance in a user-friendly way, using features such as real-time screen sharing, voice calls, text messaging, tutorial gestures, and AR camera. It also supports unattended devices in large numbers. Additionally, it offers an intelligent remote monitoring and management solution.

One of the key features of this application is the ability to remotely control the device during a help session. This allows for direct and efficient troubleshooting. The unattended mode is particularly useful for organizations, as it allows them to troubleshoot devices without needing someone physically present. The black screen mode is also available to keep the session private, displaying maintenance hints instead of the screen image.

Real-time screen sharing is another important feature, as it allows the supporter to see the issue on the remote device and pause the session at any time to protect privacy and data security. The live chat feature enables voice calls and the exchange of voice and text messages, making it easier to discuss complex problems. File transfer is also available through the chat window for faster support.

The application also offers AR camera and 3D markers, which allow the supporter to see through the remote device's camera and place 3D markers on real-world objects. This can be useful for providing visual guidance to on-site personnel. The tutorial gesture feature displays on-screen gestures on the remote device, guiding the user through operations.

For businesses, the application offers permission and device management, allowing for the assignment of roles and permissions for support team members, monitoring the status of devices on a list, and managing device groups. Security and privacy are also prioritized, with 256-bit AES encryption and dynamic 9-digit codes for secure remote access. Additional functions can be disabled or enforced to enhance security.

To use this application as a business user, you can visit the official website and apply for a free trial. Then, install AirDroid Business on the supporter's device and AirDroid Remote Support on the supportee's device. For personal users, AirMirror is installed on the supporter's mobile device and AirDroid Remote Support on the supportee's device. The support session can be initiated with a 9-digit code or from the device list.