Emergency Plus

In times of emergency, every second counts and having accurate information about your location is crucial. The 'Emergency +' app is a powerful tool that can help you quickly call Triple Zero (000) and provide precise location details to emergency call-takers.

This national app, developed by Australia's emergency services and government industry partners, ensures that you call the right number at the right time, no matter where you are in Australia. It also includes options for non-emergency calls to SES and Police Assistance Line numbers, ensuring that calls are directed to the most appropriate number.

When calling Triple Zero (000), it is important to stay focused, relevant, and on the line. The app prompts users to ask themselves if someone is seriously injured, if their life or property is being threatened, or if they have witnessed a serious accident or crime. If the answer is 'Yes' to any of these questions, calling Triple Zero (000) is the right course of action. And the best part? Triple Zero (000) calls are free.

The app utilizes a mobile phone's GPS functionality and what3words technology to accurately pinpoint the caller's location. what3words has divided the world into 3m squares and assigned each one a unique three-word identifier. This allows callers to quickly and accurately confirm their location to emergency call-takers, even in areas with no data coverage or in remote locations.

It is important to note that if there is no mobile coverage on any network, the app will not be able to connect to the Emergency Call Service. However, in most cases, the app will still be able to provide location information using what3words technology. This makes the 'Emergency +' app a valuable tool for anyone in Australia, as it ensures that help can be reached quickly and accurately in times of emergency.