This application aims to provide a revitalized shopping experience for users. It includes updated features such as a Plans page that helps users find the right plan and navigate to the checkout page more quickly. The Shopping Cart has also been redesigned to show updated totals and monthly charges, with options to add lines or make changes. The Upgrades page has been revamped for easy access to eligibility status, early upgrade information, and ways to save on the next phone purchase. Additionally, the application automatically applies any eligible discounts and promotions to the user's order.
The application also offers a streamlined Home Internet experience, which includes Whole Home Wi-Fi and free expert setup. The Watch Plans page has been made easier to understand, making it faster to activate a smartwatch.
In terms of billing and payments, the application makes it easy for users to view both line level and account level details on their bill. A new "What's Changed" section provides details on any month-to-month changes. Users can also save payment methods and use the Quick Pay option for one-time payments. By enrolling in Auto Pay and Paperless Billing, users can receive monthly discounts.
The application also offers a personalized experience for users. First-time My Account users will have an onboarding experience to help them get started. The Order History page has been redeveloped to provide more details on orders and shipment tracking. The application also integrates Advanced Messaging and spam protection. Users can easily upgrade or downgrade their Device Protection+ plans and have access to a convenient claims process. The Support pages have also been redeveloped with updated FAQs and device-specific tutorials, making it easier for users to find the information they need.









