FE Connect

FE Connect is an application that provides interactive support for professionals using Franklin Electric products. With the new One-to-One™ tool, users can easily and securely grant temporary access to support team members for real-time programming or read-only capabilities. This feature aims to help professionals complete their tasks more efficiently and quickly. The app offers intuitive setup and navigation for Franklin Electric products, making it easy to pair with compatible drives and protections. Startup is also simplified with in-app guidance, and users can access over-the-air firmware updates for effortless upgrades. This allows for faster and more efficient servicing of multiple jobs. FE Connect also allows users to create and manage templates, saving and loading configurations for future installations. Additionally, users can save connected devices and manage locations for quick reconnection. This feature streamlines the process of setting up and managing multiple installations. The app also provides access to local monitoring, allowing users to view real-time product status. They can also collect auto-generated commissioning reports and time-stamped logs for easy troubleshooting. FE Connect also offers expert support through the One-to-One service feature, where installers can grant temporary access to Franklin Electric's support team or their own internal experts for live support. In addition to the One-to-One feature, the app also offers in-app support tools that can troubleshoot potential issues and recommend corrective actions, even without an internet connection. Users can also streamline the troubleshooting process by sending pre-call reports via email when contacting Franklin Electric Support. It is important to refer to the Franklin Electric Product Owner's Manual for details and safety information regarding access. The app also provides links to Franklin Electric's social media pages, where users can stay updated on the latest news and developments. Privacy policies and terms of use can also be found on the app's website. Overall, FE Connect is a valuable tool for professionals using Franklin Electric products, providing support, convenience, and efficiency in their work.